up my sleeve

about me
skills summary

professional experience

Arlington Heights Memorial Library Arlington Heights, IL January 2012 - present
Teen Services Supervisor (February 2016 - present)

  • Set department and staff goals based on library strategic plan, vision, and mission.
  • Encourage youth advocacy within the library and community.
  • Foster professional development of library staff by facilitating training opportunities.
Teen Librarian (December 2013 - February 2016)
  • Evaluate, suggest, and implement changes, like outcomes-based planning and evaluation, to programming library-wide through task force appointment.
  • Assist in training and mentoring staff, interns, and volunteers.
  • Work with local schools and community organizations to develop programs and services to meet educational and social needs.
  • Develop, promote, and implement teen programs and passive services with a focus on STEM topics and building literacy.

Teen Advisor (February - December 2013)

  • Plan and execute a monthly program and passive services (book display, drop-in DIY kits, and social media contests).
  • Responsible for engaging and interacting with customers using social media channels (blog posting, Facebook, Instagram, Twitter, Instagram, and Tumblr).
  • Provide outreach to middle and high school students and staff.
  • Assist and instruct customers at library service points.
  • Develop and deliver passive services (book display, drop-in DIY kits, and social media contests).
  • Maintain supplies and equipment for prototyping projects and program delivery.

Programs Assistant (January 2012 - February 2013)

  • Develop, promote, and implement adult, all ages, and teen library programs that educate, entertain, or assist library customers.
  • Responsible for entering programs into Evanced event software and managing the Drupal web calendar for all library programs.
  • Manage online evaluation process and create monthly reports to demonstrate each program’s value.
  • Edit program recordings using iMovie and post video recording any related presentations and/or handouts to the Recent Programs blog.
  • Create and maintain training documentation relating to program processes.
  • Manage scheduling of 10 Programs volunteers.
  • Provide coverage at the ESL/Literacy office.
  • Computer class instruction.

Revolution Brewing Company Chicago, IL February 2010 - March 2014
Server & Bartender

  • Provide quality customer service in a fast paced environment.
  • Contribute feedback and suggestions about policies and procedures to create organizational effectiveness for a new company.
  • Research of beer styles and types to offer guests information on products available.

CareerBuilder, LLC Chicago, IL April 2005 - November 2009
Finance - Corporate Sales Support Specialist & Supervisor (November 2006 - November 2009)

  • Identify areas of improvement and implements new procedures.
  • Manage, develop and evaluate staff; set objectives and follow-up on results; devise a set of metrics by which to measure individual activities and performance.
  • Perform quality assessment on contracts and their related system orders for accuracy
  • Maintain current knowledge regarding billing practices and credit/collection activities, educating and sharing this knowledge with staff.
  • Manage a team of Corporate Sales Support representatives.
  • Monitor and ensure staff competency, education, and training; cross-train departmental staff to provide assistance for overall operation of the business office.

Sales - Inbound Sales Representative & Staffing Account Specialist (April 2005 - November 2006)

  • Meticulously focus on details of customers’ orders on a daily basis.
  • Administer accounts with a customer-centered approach to client relations.
  • Proficiently employ Microsoft Office and Outlook to communicate internally within the CareerBuilder organization and customer base to provide superior customer service while maximizing sales opportunities.
  • Manage a base of business consisting of 100+ customer accounts on a monthly basis.

House of Blues Entertainment, Inc. Chicago, IL June 2001 - March 2005
Hostess, Server, & Bartender

  • Employ a customer-centered approach to guest relations.
  • While working full-time as a server, carried a full university course load.
  • Communicate between different departments of the House of Blues to ensure customer satisfaction.
  • Receptionist tasks: answering telephones, filing and greeting customers.
  • A shift leader and private event captain.
  • Train new hires on procedure and proper customer service.
  • Completed “Train the Trainer” program and TIPS certification.

Jewish Community Centers Chicago, IL June 2000 - February 2001
Counselor & Daycare Staff

  • Provide instruction in Art and Science courses.
  • Mentor youth in a classroom setting.
  • Chaperone youth on weekly field trips.
  • Direct youth and participate in physical education activities.

volunteer activities
professional development
awards & speaking engagements